From field work to fast checkout – what tablets offer business

Posted by Ryan Raubenheimer on

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Earlier this year Apple seized upon an emerging trend, releasing a 10.5-inch model of its iPad Pro in a bid to appeal directly to business. And they’re not the only manufacturers recognising the increased use of tablets in enterprise.

From the mobile Point of Sale at your local retailer to insurance assessors filing data in the field, tablets are swiftly becoming a business mainstay, offering mobility and better customer interaction.

Here are six ways business and corporates are employing tablets to improve their service and efficiency.

As a cash register

Mobile Point of Sale or mPOS is one of the fastest growing areas for tablet use. Research and consultancy firm Grandview Research tips the general mPOS market is only set to boom further, growing at a compounded annual growth rate of 18% from 2016 to 2024.

Predominantly driving it are the retail and hospitality sectors, with a new generation of apps making it easier than ever before to download point of sale software.

One of the major benefits retailers and the hospitality sector are recognising is the capability to take the register and information to the customer.

Need to know if it's available at another store? Grab the tablet and check. Need to order tableside? Again it's simple. Or if retailers are looking to shorten the queue, take the mobile register with you for ordering and payments.

On the go

In an era when we’re switched on, tuned in and delivering work anywhere, anytime, the tablet is the perfect device for mobility and convenience. With many models now boasting a stylus and purpose-built keyboard case, they allow workers in a variety of fields to operate on the go.

From the insurance assessor inputting data at a house fire to the mobile mechanic tracking jobs and the office worker filing a quick report in transit, tablets offer a freedom that even laptops can’t match.

The trend is well catered to courtesy of a host of Cloud software that allows data to be stored and accessed in real time no matter the location.

And it’s not just outside the office where tablets are taking hold. In the boardroom or in the architect’s design studio they’re a go-to tool for taking notes, reviewing proposals and providing interactive reports. 

Meanwhile, as early as 2013 Australia’s flagship airline, Qantas, was replacing over 20kg of paperwork with a single iPad for pilots, utilising over 2000 iPads on Boeing and Airbus flights. It was similar for other airlines with the Wall Street Journal noting American Airlines rolled out 8000 iPads that year, while JetBlue utilised 2500.

To provide information

Stroll into your bank, café or local government office and increasingly technology is making its presence felt. Café's offer tablets to occupy clientele over a quick cuppa. Banks have one on standby for customers needing to access their accounts online, while local government agencies using them to take payments, identify a position in a queue or simply spruik services.

They’re the terminals used in libraries to look up books, the go-to gadgets for maps at museums and shopping malls, and the technology used at real estate agents to scroll through new listings.

To allow self service

It’s not just information that tablets are serving up either, providing a very real tool for services like automated check-in. Mounted on a stand, they offer the convenience of skipping the queues at hotels, airlines or even conferences.

This kiosk useage also presents a further opportunity for retailers looking to engage their clientele in-store by offering an access point to log in and register loyalty details or peruse the latest catalogue.

For in-house entertainment

Kick back, relax and enjoy the inflight entertainment courtesy of a tablet. That’s been the mantra for leading airlines like Qantas for the past few years, with the airline first turning to iPads in 2012. Since then they've been rolling them out with further iPad Minis purchased for Australian domestic routes in 2015.

The devices offer in-flight entertainment including movies, TV, audio and more.

Compact, lightweight and serviced by the Cloud, tablets offer business the opportunity to streamline essential services and facilitate mobility in a whole new way. It’s a fresh era for the trusty tablet that now offers far more than just entertainment in the home.

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