Returns Policy

Here at iLocks we are committed to give you the best customer service, so if you're unhappy with your purchase or just change your mind, we are more than happy to help!

Faulty or Damaged Items

If you receive an item that is faulty or damaged then you can send it back for a refund, replacement or store credit and we'll pay for the return postage costs. We offer a 1 year warranty on returns for products which are faulty, although some products have extended warranty.

Received the Wrong Product

In the unlikely case that we send you the wrong product then you can return it for a replacement or store credit and we'll pay for the return postage costs.

Changed Mind

If you change your mind about a product after you've received it then you can send it back to us for a store credit minus any postage charges. This is only allowed if the product is unopened in its original undamaged packaging.

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

How to arrange a return

Simply fill out the form below, try to include as much information as possible.